At Archforge, we specialize in delivering high-quality AI-powered digital products. Due to the nature of digital goods, our refund policy is designed to be fair while protecting our intellectual property.
1. DIGITAL PRODUCT POLICY (NO REFUNDS)
All products sold on Archforge are digital downloads.
Once a product has been:
- Purchased
- Downloaded
- Accessed
All sales are final and non-refundable.
This is because digital products cannot be returned once delivered.
2. EXCEPTIONS (ELIGIBLE CASES)
We may issue a refund under the following conditions:
✔️ Duplicate Purchase
If you accidentally purchase the same product more than once, we will refund the duplicate order.
✔️ Technical Issues
If:
- The product file is corrupted
- The download does not work
- The product is completely unusable
We will:
- First attempt to fix the issue
- Provide a working file or replacement
If the issue cannot be resolved, a refund may be granted.
3. NON-REFUNDABLE SITUATIONS
Refunds will not be issued for:
- Change of mind
- Lack of technical knowledge to use the product
- Failure to read product description
- Incompatibility with your software/system (unless explicitly promised)
- Partial usage or dissatisfaction after download
4. CONTACT FOR REFUND REQUESTS
To request support or a refund review, contact us within 7 days of purchase:
Include:
- Order details
- Description of the issue
- Screenshots (if applicable)
5. CHARGEBACK POLICY
Filing a chargeback without contacting us first may result in:
- Permanent account suspension
- Loss of access to all purchased products
We encourage contacting our support team first — we are here to help.
6. POLICY UPDATES
We reserve the right to update this Refund Policy at any time.
Changes will be effective immediately upon posting.